Privacy policy

Information you give us

When you request a quote, we collect:

• Shipment details: origin, destination, shipment type, equipment, dates, number of loads, commodity, weight, pallet count and special instructions
• Your name, company, email address and telephone number

When you apply to our carrier network, we collect:

• Company name, USDOT and MC numbers, equipment and operating region
• Contact name, business email and business telephone
• Anything you add in the notes field

If we invite you to complete a carrier packet after reviewing your application, your W-9, certificate of insurance and other packet documents come to us through MyCarrierPackets, not through this website.

When you email or call us, we receive what you send or tell us, such as a lane sheet.

Information collected when you visit

Our hosting provider, Netlify, receives technical details of each visit, such as your IP address, browser and the pages you request. It uses them to deliver the site and protect it from abuse.

Our website sets no cookies of its own and uses no analytics or advertising trackers.

Our Contact page can show a Google map of our office. When it does, Google receives your IP address and may set cookies, as described in Google's privacy policy.

How we use it

• To prepare quotes and reply to your request
• To review carrier applications, including checks on a carrier's authority, insurance, safety record and contact details
• To send a confirmation email when you submit a form
• To arrange and manage shipments you book with us
• To protect our customers, carriers and website from fraud and spam
• To meet our legal and record-keeping obligations

Who we share it with

We don't sell your personal information or share it for advertising. We share it only as described here.

Service providers that run parts of our website, email and carrier onboarding for us:

• Netlify hosts this website and receives form submissions.
• Resend sends the confirmation email, which includes your name and a short summary of your request.
• Microsoft hosts our email, where form notifications and our replies are sent.
• MyCarrierPackets holds the details from carrier applications and collects carrier packets, including the W-9 and certificate of insurance.

Motor carriers: to quote or move a shipment, we share the details a carrier needs, such as the lane, dates, equipment, freight and pickup and delivery contacts.

Load boards: to find a carrier, we may post the lane, dates, equipment and freight on load boards such as DAT and Truckstop. We never post your contact details there.

Others, when the law requires it or to protect our customers, carriers or the public, for example in a fraud investigation.

How long we keep it

We keep quote requests, carrier applications and shipment records for three years, the period federal rules require freight brokers to keep records of the shipments they arrange.

How we protect it

This website only runs over encrypted HTTPS connections. We limit access to submissions to the people at Amber Routes who handle quotes and carrier applications.

No website or email system is completely secure. Please don't send Social Security numbers or bank details through the website.

Your choices

You can ask what personal information we hold about you from this website, and ask us to correct or delete it. Email Hello@amberroutes.com or call 888-803-9969. Our operations team handles these requests.

We may need to confirm who you are first. We may also need to keep some records that the law requires.

Our website doesn't track you across other websites, so it doesn't respond differently to Do Not Track signals. Apart from the Google map described above, no other company can collect information about your activity across websites through ours.

Children

Our website is for businesses. It isn't directed to children under 13, and we don't knowingly collect their information.

Changes to this policy

We'll post any changes on this page and update the date at the top.

Contact us